Sales Operations Manager

Office: London

We are looking for an experienced, passionate, driven sales Operations Manager to join our Scott Dunn sales team based in our London office.

The Sales Operations Manager (SOM) will have a critical impact to the inner workings of our growing sales organisations and the strategies, processes and operational systems that support its growth. The ability to present data-driven narratives and influence leadership is very important to this role.

The SOM will monitor, motivate and coach a team of Travel Executives (TEs) to ensure an exceptional and consistent standard of guest service is delivered through meticulous attention to detail thereby delivering accuracy in our documentation, invoicing and booked services.


  • Manage goal setting and achievement of the team of TEs
  • Be responsible for developing a culture of accuracy across the sales entities
  • Recognise, develop and implement process improvements within the sales organisation to drive efficiency
  • Create a collaborative environment between operations and sales that fosters accuracy, innovation and learning
  • Report on results, analyse trends and suggest improvements
  • Create, maintain, report and analyse weekly, monthly and quarterly reports, dashboards and KPIs in support of driving and meeting accuracy and guest satisfaction initiatives
  • Drive adoption of tools and dashboards to keep our operational approach simple
  • Work as a business partner to help align other functions such as marketing, product, finance with sales operations
  • Perform booking analytics to ensure the right resources are applied accurately at busy pre-departure periods
  • Deliver a standard mapped process which is closely adhered to from all in the TE community
  • Dovetailing operational requirements with the Travel Consultant’s sales responsibilities ensuring efficiency and accuracy
  • To ensure the TEs diligently adhere to operational process and to respond to instances where this isn’t being followed by the team, involving the People team where necessary
  • Train new team members in all administrative procedures, product and systems and be a main point of contact for help and questions from the immediate team and wider company
  • Work closely with the Guest Feedback Co-Ordinator assisting on any complaints relating to documentation and booked accuracy
  • Assist the Sales Director with operational planning for the next financial year in terms of headcount, financial plan attainment and operational assignments
  • Support the day-to-day business needs of the LTG sales organisation
  • Work on ad-hoc and special projects as needed


  • At least two years of operational management experience in the travel industry
  • Tour operation experience is desirable
  • This role is full time and based in LTG’s Putney offices in London


We offer very competitive salaries and a great benefits package including the following:

  • 23 days annual leave
  • Contributory pension scheme
  • ‘Cycle to work’ scheme
  • Subsidised private healthcare
  • Company loyalty scheme
  • Travel insurance
  • Staff Travel fund
  • Breakfast and fresh fruit provided daily

Please apply by submitting your CV and cover letter.