Loyalty Advisor

Office: London

We are looking for a Loyalty Advisor to join our Scott Dunn Private team to nurture relationships with our most frequently travelling guests. You will be reconnecting and engaging with our guests regularly through outbound phone calls, face to face meetings and email. Being one step ahead of your guests at all times is imperative so that they trust you to be thinking about everything travel related for them without even having to ask.

You will work in collaboration with our travel team to deliver high quality, inspiring and prompt holiday ideas, quotations and experiences that stand out from anything else your guests may be looking at elsewhere.

This is the perfect opportunity for someone with a broad knowledge of luxury holiday destinations to use their experience to retain and inspire guests who have previously travelled with us and assist them in booking their next holiday.

Training will be given to provide you with up to date knowledge on Scott Dunn’s most popular resorts around the world, enabling you to engage with guests and assist with all kinds of unique enquiries that we receive. You will also have the freedom to take responsibility of your own learning and be expected to use your initiative to add to your own product knowledge.

Essential requirements

  • Previous experience of speaking to high net worth guests on the phone
  • Excellent and engaging telephone manner
  • Experience of providing high levels of customer service and perfect attention to detail
  • Confidence to meet face to face with our discerning guests and participate in events to increase guest loyalty
  • Good knowledge of worldwide destinations, climates and suitability for all types of Scott Dunn guests
  • Good knowledge of the Scott Dunn brand and luxury travel market
  • Ability to familiarise yourself quickly with Scott Dunn resorts and experiences
  • Experience of working collaboratively to achieve a common goal is key

Benefits

We offer very competitive salaries and a great benefits package including the following:

  • Contributory pension scheme
  • ‘Cycle to work’ scheme
  • Childcare savings scheme
  • Subsidised private healthcare
  • Company loyalty scheme
  • Scott Dunn travel discounts
  • Travel insurance

To apply please include your cover letter, CV and travel history with your application.

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I declare that the information given in this form is complete and accurate. I understand that any false information or deliberate omissions will disqualify me from employment or may render me liable to summary dismissal. I understand these details will be held in confidence by Scott Dunn, for the purpose of assessing this application, ongoing personnel administration and payroll administration (where applicable) in compliance with the Data Protection Act 1998.