Resort Manager

Resorts: Val d'Isère / Courchevel 1850 (France), St Anton (Austria)

Our Resort Managers are dedicated and highly motivated individuals who manage the winter resort programme overseas in the Alps. This role is challenging and intensive, yet very rewarding.

This position holds overall responsibility within the allocated resort team and is very diverse in its portfolio of associated duties. While the role is primarily that of overseeing the work of the team and the other managers, problem solving is a significant work area and the ability and willingness to get involved in any aspect of the operation from guest relations to vehicle maintenance checks, and from human resource management to stock control are essential.

Main responsibilities

  • Ensure that all our guests benefit from the highest possible level of Scott Dunn service
  • Oversee management of all resort staff including training, motivation, morale and discipline
  • Manage and ensure all resort staff and Managers carry out their roles according to Scott Dunn standards as thoroughly and efficiently as possible
  • Follow grievance and disciplinaries/staff policies in line with company standards
  • Ensure all properties, vehicles and equipment are managed and looked after with the utmost care
  • Take ultimate responsibility for all Scott Dunn monies received (budgets, salaries, ski passes, etc.)
  • Directly manage Flagship chalets and visit guests and staff twice a week
  • Ultimate responsibility for resort vehicle usage and management checks being carried out
  • Act as an ambassador for Scott Dunn in resort
  • Co-ordinate requests for lift passes and ski school bookings.
  • Fully support your Chalet Manager(s) to carry out their roles with efficiency and confidence – and to promote personal development
  • Support the CMs with regard to staffing issues, personal presentation, illness and HR related issues
  • Maintain and develop good relations with existing/new suppliers and contractors both in and out of resort
  • Work closely with Executive Chef, Overseas Operations Managers, Guest Services Manager, Overseas Recruitment Manager and UK offices to ensure the smooth running of your resort.
  • Working in conjunction with the Head Driver and Overseas Manager to create weekly transfer plans.
  • Work in conjunction with the Property Manager/Head Driver (resort dependant) on chalet related issues and ensure all chalet issues are resolved in a timely, efficient and cost effective manner, using the appropriate tools and support available
  • Create a weekly rota for your team
  • Effectively manage and oversee your Chalet, Childcare and Logistics Managers, leading by example and creating a positive team atmosphere
  • Inspire, lead and communicate with your team through regular meetings, one to one reviews and team building
  • Weekly meetings to feedback results, to continue to drive standards, plus general updates, sharing of information relating to guests and the business in general
  • Work closely with the Head Driver to ensure vehicle standards are being met, store rooms are organised, drivers are managed correctly, all chalet related tasks are being carried out at the right times and snow is cleared to ensure the safety of guests and staff
  • Weekly visits to the children’s club and meetings with the Explorers Manager and deputy
  • Effectively troubleshoot unforeseen events and circumstances whether related to guests, staff, properties or logistical arrangements
  • Manage chalets and staff accommodation so that they are treated with the utmost care
  • Be liable for all company cash in your possession (you will be held responsible for any loss for whatever reason)
  • Be on call 24 hours a day in case of an emergency
  • Be responsible for all daily administrative duties and accounts for the resort

Abilities and expectations

  • An attitude whereby ‘nothing is too much trouble’
  • Ability to lead by example
  • Excellent numeric, administrative and organisational skills
  • A very keen eye for detail
  • Outstanding work ethic
  • Ability to work independently or in a team
  • Excellent guest relations and interpersonal skills
  • Good self-motivation
  • Organised, highly flexible and pro-active
  • Excellent time keeping and reliability
  • Forward thinking and planning
  • Ability to remain calm, patient, diplomatic and tactful under pressure

Essential requirements

  • Basic academics, including maths, English and IT
  • Previous experience of managing teams in a hospitality environment
  • Full UK/EU driving licence – you will be required to drive within your role
  • Available for the whole season – Mid October until early May
  • UK/EU passport
  • UK National Insurance number
  • UK bank account

Desirable attributes

  • Fluency in French/German
  • Hospitality degree/NVQ, Wset
  • Management degree or similar
  • Previous ski season experience

Package and benefits

In order to recruit the best people and deliver our product, Scott Dunn offers a very attractive remuneration package. All of our team members are offered:

  • A competitive salary
  • Live out accommodation
  • Full area lift pass
  • Ski/board equipment hire
  • Full insurance (covering you in and out of work)
  • Return travel from the UK
  • Stylish uniform
  • Comprehensive training course
  • Career progression with summer opportunities in our Mediterranean programme

Unfortunately we cannot accept applications from holders of UK working visas.

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