Flagship Chalet Manager

Resort: Val d'Isère (France)

Our Flagship Chalet Managers look after our most impressive properties and are responsible for every aspect of their success. As a result, the position is very diverse and hands-on, encompassing guest relations, staff management, monitoring standards, logistical arrangements whilst dealing with guests requests and requirements from before their holiday begins through to their return home.

Main responsibilities

  • Ensure that all our guests benefit from the highest possible level of Scott Dunn service
  • Manage your chef and hosts and ensure they carry out their roles according to Scott Dunn standards as thoroughly and efficiently as possible, leading by example and holding regular weekly staff meetings
  • Develop and maintain a close relationship with your guests each week, keeping them well informed of all events and updated on any relevant information, carrying out any requests and helping to make their stay the best holiday experience
  • Responsible for issuing guest lift passes, communicating ski hire requests and ski school co-ordination
  • Daily chalet checks to ensure that the property is maintained to the highest standards of cleanliness and organisation
  • Maintain and develop good relations with all existing/new suppliers and contractors such as ski schools, shops and restaurants
  • be responsible for making sure all of the chalet team create a warm and friendly environment
  • Based on manifests and your pre-arrival guest phone calls, carry out specific guest bookings/requests effectively and efficiently
  • Service duties where required – breakfast, afternoon tea and evening service
  • Responsibility for cleanliness and service standards
  • Follow grievance and disciplinary/staff policies in line with company standards
  • Act as an ambassador for Scott Dunn in resort

Abilities and expectations

  • An attitude whereby ‘nothing is too much trouble’
  • Ability to lead by example
  • A high attention to detail
  • Ability to work independently or in a team
  • Excellent guest relations and interpersonal skills
  • Good self-motivation
  • Organised, highly flexible and pro-active
  • Excellent time keeping and reliability
  • Safe and competent driver in Alpine conditions – you may be required to drive our employees and guests around resort when needed
  • Ability to remain calm, patient, diplomatic and tactful under pressure

Essential requirements

  • Previous experience of managing teams in a hospitality environment
  • Full UK/EU driving licence – you may be required to drive within your role
  • Available for the whole season – November until the end of April
  • UK/EU passport

Desirable attributes

  • Fluency in French/German language
  • Previous ski season experience