Chalet Manager

Resorts: Val d'Isère / Courchevel 1850 (France), St Anton (Austria)

Our Chalet Managers look after multiple properties and are responsible for every aspect of their success. As a result, the position is very diverse encompassing guest relations, staff management, monitoring standards, logistical arrangements and transfer planning.

Main responsibilities

  • Ensure that all our guests benefit from the highest possible level of Scott Dunn service
  • Manage your chefs and hosts and ensure they carry out their roles according to Scott Dunn standards as thoroughly and efficiently as possible, leading by example and holding regular weekly staff meetings
  • Develop and maintain a close relationship with your guests each week, keeping them well informed of all events and updated on any relevant information, carrying out any requests and helping to make their stay the best holiday experience
  • Follow grievance and disciplinary/staff policies in line with company standards
  • Manage chalets and staff accommodation so that they are treated with the utmost care
  • Responsible for issuing guest lift passes and ski school co-ordination
  • Daily chalet visits to ensure guests receive the best service from the chalet team
  • Daily chalet checks to ensure that properties are maintained to the highest standards of cleanliness and organisation
  • Hotel visits to ensure guests needs are catered for
  • Staff accommodation checks
  • Maintain and develop good relations with all existing/new suppliers and contractors such as ski schools, shops and restaurants
  • Conduct the smooth transfer of guests to and from the airport every week
  • Act as an ambassador for Scott Dunn in resort

Abilities and expectations

  • An attitude whereby ‘nothing is too much trouble’
  • Ability to lead by example
  • Excellent numeric, administrative and organisational skills
  • A very keen eye for detail
  • Outstanding work ethic
  • Ability to work independently or in a team
  • Excellent guest relations and interpersonal skills
  • Good self-motivation
  • Organised, highly flexible and pro-active
  • Excellent time keeping and reliability
  • Forward thinking and planning
  • Safe and competent driver in Alpine conditions – you will be required to drive our staff and guests around resort when needed
  • Ability to remain calm, patient, diplomatic and tactful under pressure

Essential requirements

  • Basic academics, including maths, English and IT
  • Previous experience of managing teams in a hospitality environment
  • Full UK/EU driving licence – you will be required to drive within your role
  • Available for the whole season – November until the end of April
  • UK/EU passport

Desirable attributes

  • Fluency in French/German
  • Hospitality degree/NVQ, Wset
  • Management degree or similar
  • Previous ski season experience

Package and benefits

In order to recruit the best people and deliver our product, Scott Dunn offers a very attractive remuneration package. All of our team members are offered:

  • A competitive salary
  • Live out accommodation
  • Full area lift pass
  • Ski/board equipment hire
  • Full insurance (covering you in and out of work)
  • Return travel from the UK
  • Stylish uniform
  • Comprehensive training course
  • Career progression with summer opportunities in our Mediterranean programme

Unfortunately we cannot accept applications from holders of UK working visas.

 

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